Got Questions?

Every member must pass a selfie pose challenge — you are shown a random pose and must submit a matching selfie. Our team and AI tools compare the selfie to your profile photos to confirm you are real. Verified members receive a blue ✓ badge.

Trust your instincts. If you feel uncomfortable, you have every right to leave at any time. Use the Panic Button in the WaBanja app to share your live GPS location with an emergency contact. Call local emergency services (in Malawi: dial 199 for police or 998 for ambulance) if you are in immediate danger.

Yes. All reports are completely anonymous. The reported user is never notified that you submitted a report. Our Trust & Safety team reviews every report confidentially within 24 hours.

When you block a user, they are immediately removed from your matches, your feed, and your chat list. They cannot view your profile, send you messages, or see your online status. Blocking is instant and permanent unless you undo it.

Almost certainly yes. Legitimate matches never ask for money, gift cards, mobile money (Airtel Money, Mpamba), or cryptocurrency — especially if you have not met in person. Immediately stop communication, report the profile, and block the user. WaBanja staff will never ask you for money either.

Before a date, open the WaBanja app, go to Safety Tools, and select "Share My Location". Choose a trusted contact (from your phone contacts) and set a duration (up to 2 hours). They will receive a live map link. If you do not check in when the time expires, they receive an automatic alert.

The Panic Button is a safety feature that, when activated, instantly sends your live GPS coordinates and an emergency alert message to your pre-set trusted contact. It works even without an internet connection via SMS. Set it up under Profile → Safety Settings.

WaBanja photos are only visible within the app. We do not share them externally. However, be cautious about sharing additional photos outside the platform. Avoid images that show your home address, vehicle number plate, or workplace details.

Yes. WaBanja complies with data protection laws (GDPR-aligned practices). Your data is encrypted at rest and in transit. We never sell your personal data to third parties. You can request full deletion of your account and data at any time by submitting a support ticket.

For the first 2–3 dates: (1) meet only in busy public places during daylight hours; (2) use your own transport; (3) tell someone you trust exactly where you are going; (4) keep your WaBanja location share active; (5) limit alcohol consumption so you remain alert and in control.

Key red flags: they refuse to video call, their photos look too perfect or reverse-image search returns different names, they claim to be overseas and fall in love very quickly, they ask for money or gifts, and their stories are inconsistent across conversations. When in doubt, report the profile.

No. WaBanja is strictly for adults 18 years and older. If you encounter a profile that appears to be a minor, report it immediately using the Report function. We take child safety extremely seriously and will permanently ban accounts found violating this policy.

Harassment includes repeated unwanted messages after a "no", threats, sending unsolicited explicit content, body shaming, hate speech, or using the platform to stalk or intimidate. All these behaviours violate our Community Standards and may result in permanent account suspension and referral to authorities.

Our Trust & Safety team reviews all reports within 24 hours. For urgent safety matters (threats, explicit content, suspected scam targeting), responses typically happen within 2–4 hours. For life-threatening emergencies, always contact local law enforcement first.

No. WaBanja only shows your general area (city/district) to other users — never your precise GPS coordinates. The Live Location Share feature is entirely opt-in and only shares your location with a contact you specifically choose. You can stop sharing at any time.

Yes! WaBanja is free to join and use. We offer optional Premium tiers (Plus, Gold, Platinum) with advanced features.

WaBanja is an African dating platform made in Malawi and welcomes singles of every nationality across Africa and around the world. Browse by country, region or city, or use Travel Mode to explore other places.

We use a selfie pose challenge to verify your photos are real. Verified members get a blue checkmark on their profile.

The Panic Button sends your live location and an emergency alert to your trusted contact if you feel unsafe.

All photos are reviewed by our team and AI tools to keep WaBanja safe and authentic.

You can cancel anytime from account settings. You keep access until the end of your billing period.

Choose a help topic or submit a support ticket with a clear description. You can return to this page to view and continue your ticket conversation.

Your latest support ticket and saved conversation appear on this page when you are signed in, or in the browser that submitted the ticket.

Describe the issue, what you expected to happen, and the steps that led to it. Do not include passwords, one-time codes, or payment card details.